Return and refund policy
At Gemartefact, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our policy below.
Returns:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us at gemartefact@gmail.com within 14 days of delivery to arrange a return. Kindly provide photos of the item and packaging to assist with your claim.
Necklaces: We accept returns for necklaces within 30 days of purchase, provided they are in their original condition, unworn, and in the original packaging.
Shipping Costs: Customers are responsible for the return shipping costs. A refund will be processed once we receive and inspect the returned item.
Non-Returnable Items:
Earrings: Due to hygiene and safety reasons, earrings are non-returnable.
Custom or Personalized Orders: Items that are customized or made to order cannot be returned unless they arrive damaged or defective.
Refund Processing:
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Original shipping fees are non-refundable.
Customer Support: For any questions or concerns regarding your order, please contact our customer support team at gemartefact@gmail.com. We are here to assist you and ensure you have a smooth shopping experience with us.
This policy is subject to change at any time. Please review it before making a purchase.